Privacy Policy
How we collect, use, and protect your personal information
Information We Collect
arelurionaleon collects information you provide directly to us when you create an account, enroll in courses, contact our support team, or interact with our educational platform. This includes your name, email address, phone number, payment information, and educational preferences.
We automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages visited. This helps us improve your experience and ensure our platform works properly across different devices.
Types of Personal Data
- Contact information including name, email, phone number, and postal address
- Account credentials and profile information
- Payment and billing information processed through secure third-party providers
- Educational history and course progress data
- Communication records including support inquiries and feedback
- Technical information such as device type, browser version, and usage patterns
How We Use Your Information
We use the information we collect to provide, maintain, and improve our educational services. This includes processing your enrollment, delivering course content, tracking your progress, and providing customer support when needed.
| Purpose | Legal Basis | Data Types |
|---|---|---|
| Course delivery and progress tracking | Contract performance | Account information, course data |
| Payment processing | Contract performance | Payment details, billing address |
| Customer support | Legitimate interest | Contact information, inquiry details |
| Platform improvement | Legitimate interest | Usage data, technical information |
| Marketing communications | Consent | Contact information, preferences |
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances with trusted service providers who help us operate our platform, process payments, or deliver our services.
Third-Party Service Providers
We work with carefully selected partners who provide essential services including payment processing, email delivery, cloud hosting, and analytics. These providers are contractually required to protect your information and use it only for the specific services they provide to us.
We may disclose your information if required by law, court order, or government regulation. We will notify you of such requests unless prohibited by law or if doing so would compromise an investigation.
Your Rights and Choices
Under UK data protection law, you have several rights regarding your personal information. You can exercise these rights by contacting us using the information provided at the end of this policy.
Access Your Data
Request a copy of the personal information we hold about you, including details about how we use it and who we share it with.
Correct Information
Update or correct inaccurate personal information in your account settings or by contacting our support team directly.
Delete Your Data
Request deletion of your personal information, subject to certain legal and contractual obligations we may have.
Restrict Processing
Limit how we use your information in certain circumstances while maintaining your account access.
Data Portability
Receive your personal information in a structured format that you can transfer to another service provider.
Withdraw Consent
Stop receiving marketing communications or withdraw consent for other processing activities at any time.
Data Security and Retention
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, regular security audits, and staff training on data protection.
Retention Periods
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is typically retained for the duration of your relationship with us plus seven years for tax and legal compliance purposes.
- Active account data: Retained while your account remains active
- Course progress and certificates: Retained for 10 years after completion
- Payment records: Retained for 7 years for tax compliance
- Marketing data: Deleted within 30 days of unsubscribing
- Support communications: Retained for 3 years for quality assurance
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze how our platform is used. You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.
We use essential cookies for platform functionality, performance cookies to improve our services, and optional marketing cookies for personalized content. You can manage your cookie preferences in your account settings or browser configuration.
International Data Transfers
Your personal information may be processed and stored in countries outside the UK where our service providers operate. We ensure adequate protection through approved transfer mechanisms including adequacy decisions and standard contractual clauses.
When transferring data internationally, we verify that recipients maintain appropriate safeguards and that your rights remain protected according to UK data protection standards.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through email or prominent notice on our website at least 30 days before they take effect.
The current version will always be available on our website with the effective date clearly displayed. We encourage you to review this policy regularly to stay informed about how we protect your information.
Privacy Questions and Contact
If you have questions about this privacy policy, want to exercise your rights, or need assistance with your personal information, please contact us using any of the methods below. We aim to respond to all privacy inquiries within 30 days.
Northampton NN5 6DD
United Kingdom